Private Insurance

1. Are my supplies covered by my insurance?
2. How quickly can I get my diabetes supply orders?
3. Do I have to pay shipping and handling?
4. How safe and reliable are the shipments?
5. What happens if my products are damaged during shipping?
6. What happens if I receive the wrong products?
7. What if my doctor increases/decreases my monitoring?
8. Am I responsible for having my doctor send you the order for my diabetes supplies?

Q: Are my diabetic supplies covered by my insurance?

We will call your insurance company and verify to see if your diabetes supplies are covered. In most cases we can give you the results in a few hours.

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Q: How quickly can I get my diabetes supply orders?

Typically, you will receive your order within 3-5 business days from the day we ship. You can have your supplies rush-shipped within 2-3 business days for a small fee.  Simply call Customer Care toll free for a rush shipment: 1-888-800-7283.

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Q: Do I have to pay shipping and handling?

Normal shipping is FREE on all diabetic test supply and shipments.

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Q: How safe and reliable are the shipments?

Your shipments will be delivered by The United States Postal Service to you in secure, sealed packages. Advanced Medical Support tracks all shipments for timely delivery. When you need faster shipments, simply call Customer Care toll free: 1-888-800-7283.

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Q: What happens if my products are damaged during shipping?

We will quickly replace any product that is defective or damaged during shipment – no questions asked.  It’s part of our 100%  Total Satisfaction Guarantee. If you need an item replaced, please call your Customer Care representative at 1-888-800-7283.

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Q: What happens if I receive the wrong products?

We will quickly replace any product that was received in error. Please call your Customer Care representative at1-888-800-7283 .

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Q: What if my doctor increases/decreases my monitoring?

If your doctor changes your monitoring guidelines, simply contact your Customer Care representative toll free so we can contact your doctor for revised orders.

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Q: Am I responsible for having my doctor send you the order for my diabetes supplies?

No, we’ll take care of that. Simply give us your doctor's name and phone number, and we will be happy to obtain the orders for you. In the event we are not able to receive those orders, we may have to contact you again. Please be sure to notify our Customer Care department if you change physicians at anytime so we may update our records.

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